So I had to have healthcare on vacation in Austria so I went to the hospital. The first day the receptionist was very nice and the medics were also very nice. They told me to come back the next day for a checkup, for which I didn’t need to make an appointment.

So the next day I came back. The door was locked but when I was let in there were other clients waiting as well. There was no one at the reception and after 10 minutes I stood up to leave. Then I saw that finally someone was at the reception so I went up to him. I immediately made clear that I’m a tourist and speak english. I told him that I was at the hospital the day before and the reason I was there. I told him that I was told to go back the next day to check if it became better. But I had to repeat myself a couple of times because I kept stumbling over my words. Then he said there were 6 other patients that needed help and that I shouldn’t hold anyone up. This was after just a minute or less of talking. I was taken aback, because it didn’t seem like I was bothering him. I was just informing him why I was there. I wasn’t even done with my explantion. After that I clarified that I wasn’t holding anyone up and that I hadn’t made an appointment the day before. I said that because I thought that maybe he thought I had already made an appointment and that I was complaining to him that I wasn’t called up yet. But he didn’t listen and just told me to sit down. I repeated myself and then he yelled really angrily at me to sit down. Then I took a few steps back with my hands in the air, still trying to calmly explain why I am here. Then he opened his slide window in a frustrated manner and I finally sat down because I saw it was escalating. But when I sat down I snapped, yelled fuck you at him, put up my middle fingers and walked out of the door. I was planning to calm down in the building and return to him after but saw he was now out of the receptionist box and decided to just run out of the building because I didn’t want to deal with it yet. I didn’t return.

My problem with this situation is that I’m clearly a foreigner who has never used the local health care before, yet he acted like I should know exactly what I did wrong and didn’t want to even assume he misunderstood. Instead of explaining what I did wrong or listening and answering my question he escalated by yelling at me. The receptionist the day before was so nice, as were the medics and then this happens.