Just over half of Amazon Fresh stores are equipped with Just Walk Out. The technology allows customers to skip checkout altogether by scanning a QR code when they enter the store. Though it seemed completely automated, Just Walk Out relied on more than 1,000 people in India watching and labeling videos to ensure accurate checkouts. The cashiers were simply moved off-site, and they watched you as you shopped.

  • Maoo [none/use name]@hexbear.net
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    3 months ago

    This is like 90% of AI companies. They promise an automation to get investment, IP claims, etc, but then actually use a ton of global south labor to run it. They usually try to actually build the tech but there’s not much pressure because the cheap overseas labor option does actually function, albeit without the savings they promised.

    • SSJ2Marx@hexbear.net
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      3 months ago

      This is what really blackpilled me on the “AI boom”. It would have a lot of problems even if it was exactly what it says it is, but in practice in many cases it’s another avenue for outsourcing/unequal exchange.

    • Hohsia [he/him]@hexbear.net
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      3 months ago

      It’s super hard to get the average person to care about this though because they already know their treats are based in slave labor and don’t give a fuck. They just see a shiny new toy in whatever context

  • zifnab25 [he/him, any]@hexbear.net
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    3 months ago

    Just Walk Out relied on more than 1,000 people in India watching and labeling videos to ensure accurate checkouts

    Obviously, the problem with this system is that Indians are asking for too much money.

  • loathesome dongeaterA
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    3 months ago

    Disregarding for a moment the exploitation of underpaid global south labour and how this is a dystopian technology originally presented as futuristic, this seems like an awful feature. Like I would probably be riddled by mild anxiety whether I was billed correctly and not overcharged.

  • DamarcusArt
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    3 months ago

    Wow. Capitalism is even outsourcing their “service economy” stuff. Or trying to anyway.

  • edge [he/him]@hexbear.net
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    3 months ago

    Just Walk Out relied on more than 1,000 people in India watching and labeling videos to ensure accurate checkouts

    They couldn’t just put like an RFID chip on everything and have you walk through a scanner?

    • nationalize_amazon [comrade/them]@hexbear.net
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      3 months ago

      Nah, Amazon Fresh is just a regular grocery store. They still have a bunch of other stores with this technology, especially third party vendors i.e. other companies in stadiums and airports mainly who have a contract with Amazon.

  • nationalize_amazon [comrade/them]@hexbear.net
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    3 months ago

    I used to work at Amazon on this, and I know A LOT about how this technology works. If I remember correctly, JWO began to separate from Amazon Fresh back in late 2022 when they told us they would cancel JWO in the new Amazon Fresh upcoming stores and use their new dash carts instead. They told us that the focus would instead be selling JWO tech to third party vendors, such as stores in stadiums and airports.

    I know (somewhat outdated) about how most of their tech works, as well as some of the internally-stated reasoning behind their business decisions. AMA lol

    • nationalize_amazon [comrade/them]@hexbear.net
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      3 months ago

      One thing I know for a fact that is probably the most troubling/dystopian, is that the technology absolutely exists and works pretty well to be able to track the movements of every individual person in a crowd, including by having multiple camera angles as a person moves in and out of view. Drones, satellites, and street cameras can absolutely be used to do this on a fairly large scale, and I have to assume it is being done. Amazon’s technology in particular isn’t exactly doing this and I don’t necessarily think they are providing it to 5 eyes or whatever, but I know for a fact it can and is being done at least for some BS convenience stores.

      • thebartermyth [he/him]@hexbear.net
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        3 months ago

        Probably schools tbh, there have been a lot of papers floated about using a camera and AI to tell if students are paying attention or cheating or whatever. There’s already exammonitor & others using webcams so it’s not a huge leap to make.

        • nationalize_amazon [comrade/them]@hexbear.net
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          3 months ago

          It’s super expensive, prohibitively so for now although they might actually bring down the cost. But they’re allegedly finding that sales are actually higher in their in-stadium stores compared with the alternative, so it might actually have a legitimate advantage there. Plus they mostly sell overpriced beer there, so it’s not totally crazy that it could be profitable.

    • silent_water [she/her]@hexbear.net
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      3 months ago

      so what did they do if you walked in, didn’t scan your qr code, and walked out? how did they think they were going to separate the two groups well enough to prevent theft? like the whole concept screams “figure out how to steal in full view of the entire store”. like one wig, a little costuming, and the cops are never going to find you from the video footage.

      • nationalize_amazon [comrade/them]@hexbear.net
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        3 months ago

        I spent a decent amount of time thinking of how best to shoplift from there, lol. My best idea is that with some decent slight of hand, you could easily fool the system into thinking you took 1 product instead of 2, or you returned an item when you actually didn’t. And then you can challenge your receipt to make them fix it. There are a lot of camera angles, but they are only 14fps, and it can still be pretty tough to tell what someone is actually doing even if they are acting totally normally and non-maliciously.

        Another funny theory I had is that to beat the tracking system, you could lie down or something. It’s not something I ever tested in practice, but their tracking system relies heavily on the assumption that everyone is standing upright, so maybe if you rolled on the floor a little it would get confused. But when it gets confused it goes to one of those low paid workers in India or Costa Rica, so it might get corrected manually.

          • nationalize_amazon [comrade/them]@hexbear.net
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            3 months ago

            I mean, they test it a lot. It seems like the general philosophy though was that the ways of fooling the system reliably are somewhat convoluted, so if someone is willing to do all that, just let them lol.

            Amusingly, one of the particular vulnerabilities that they mentioned having problems with in the UK in particular was people just brazenly going into a store, taking down some cameras or other equipment (networking equipment, edge compute, etc.) and Just Walking Out.

      • nationalize_amazon [comrade/them]@hexbear.net
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        3 months ago

        The stores have gates that prevent entry until you scan the code. You could maybe hop the turnstyle, but there’s usually at least one employee near the front to “help people get in”. And to be fair, lots of people have questions about it so it’s not entirely bs, but I guess their job is also to dissuade this.

  • D61 [any]@hexbear.net
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    3 months ago

    Fuck… whats the indie movie where one of the main character’s “gimme jobs” by his rich in-law was to sit in a cubicle with a helmet on skimming through the video feeds of always on and online digital recording devices and ID things in the rooms? Possessed? Possessor?

    I think its the movie where the main character is an assassin who get jacked into the bodies of other people to carry out the hits… checks internet “Possessor” … thats it!