I have watched a video on youtube of someone playing dota 2 is one typical extremelly toxic match, but trying to have a positive attitude towards the players. In the end, they managed to get the player that was griefing to apologize. But being honest here, i don’t think it’s realistic to expect this outcome, even if you are very determined to being kind and having an overall positive attitude, the odds are against you in such environments. So i think there are more productive ways to help produce positive change in people’s behaviors if we are smart about how we manage our efforts. In my opinion, a better approach overall would be to contribute to the creation and maintenace of less toxic environments and encourage people to switch or at least consider the alternatives.