It used to be that when I went to the login page, I could enter everything normally without a worry. Now when I try to log in, I get an error message saying ‘Couldn’t find that username or email.’
I can still log back in when I select the ‘forgot password’ option and ‘reset’ my password, but it’s really annoying to do this every time that I want to log in. Please stop this.
I figured out what the problem is. I log in by entering my email address, only now the system is case‐sensitive, and my habit is capitalizing the first letter in my email address. That is why I couldn’t log in normally.
Capitalizing my address in my settings and then clicking ‘Save’ has no effect; it stays lowercase.