Please let there be Media Delete capability for Roku clients, soon. It’s the only thing missing for the wife and I. It’s incredible without this feature, but would be even BETTER than sliced bread with it!

Yes, that’s exactly what we did - I’ve been happy with my new unit since January, and when her refurbished one was a dud, she said, “Let’s just get a refund and buy me a new one.”

I, as well, had applied a screen protector right off the bat, but I’m glad I didn’t put the skin I’d bought her on it before we noticed it wasn’t in good health. Thankfully, it was painless and cost-free to return it, but I agree - if they wasted some of your time doing the testing they themselves should have done, it would have been nice to get some kind of compensation as a token of apology.

I bought my wife a refurbished 512GB unit as soon as I heard they were available. It was delivered about a week later on a Thursday and immediately, we noticed battery life was very poor compared to mine.

Desktop mode showed battery health at 17%, and so by that Saturday, it was packed up to be sent back. Ended up going with a new unit instead, so your story sounds a lot like ours, sadly.