An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • mikkL@lemmy.worldEnglish
    0·
    1 year ago

    Why? I am not condoning the 90% decision - but, why not start figuring out ways to implement and improve whatever you are working with? There are alt to figure out about AI and what to use it for - ant not to use it for. But total abstinence it’s like choosing not to use the internet to search for knowledge that could be useful for your business or work.

    We should be learning - not ignoring.

    • MostlyBirds@lemmy.worldEnglish
      2·
      1 year ago

      Why should the customer have to hand-hold shitty corporations while we pretend, againt all past evidence, that they’re ever going to learn to do better, when “doing better” isn’t their goal?

      It’s not our job to fix bad business practices by rewarding them with continued business while they lie about “figuring things out.” It’s our job to condemn them to failure and bankruptcy for their atrocious anti-human behavior, and we’re failing miserably at it due to our toxic collective preference for short-term convenience over quality and long-term societal and economic health.