Commonwealth Bank backtracks on AI job cuts, apologises for 'error'

www.abc.net.au

Commonwealth Bank backtracks on AI job cuts, apologises for 'error'

www.abc.net.au

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technology@hexbear.netEnglish · 7 months ago

CBA has apologised to 45 affected employees after finding customer service roles were not redundant despite introducing an AI-powered "voice-bot", but the union says the damage is done.

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