• 3 Posts
  • 27 Comments
Joined 1 year ago
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Cake day: July 8th, 2023

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  • iMike@lemmy.worldOPtoApple@lemmy.worldApp return rejected
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    1 year ago

    I was convinced my bank will give me a refund as I used a credit card, so it’s their money kind of, I told them via a chat I didn’t recognise that transaction, they said they will put a block on transactions from apple for 12 months and to call their fraud department, so I did, spoke with them for 20 min and in the end they couldn’t refund it because they can see I used my iPad to buy that app. After that I tried speaking with their senior advisor, been on a call for 33 min with them, the guy was trying to dispute it with their accounts department and in the end said they can’t change their decision as that app in not eligible! Shocked. Lesson learned, apple in UK doesn’t give refunds for apps, maybe they used to in the past but they don’t anymore…



  • iMike@lemmy.worldOPtoApple@lemmy.worldApp return rejected
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    1 year ago

    Thanks for this. I’ve tried it first time but chose “my purchase does not work as expected“ - that’s what I get for being honest… Now when I’m trying again it says “You have no purchases that are eligible for a refund.”

    I’ve used a credit card and I’m in the process of asking my bank to cancel that transaction.