TIL thank you!

Thank you! That’s what I was missing!

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Not from the area, what’s the deal/context?

I’m assuming it’s a traffic cluster fuck?

There’s always a pogo

Thought I had found an /r/wtf alternative

I would agree, this was my first thought.

Though if the product is sufficiently defined, and bounded, it might make sense. Think support line for a fridge, oven, or other less-open products. Unbounded spaces like general purpose computer support will initially struggle while documentation is built up.