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My mother does this. She says it’s because she can’t hear it when she puts it up to her ear. I think she’s just not positioning the phone correctly to her ear. I’ve bought her headphones and headsets, but she’s a retired old lady that’s technologically challenged so she’s pretty much never going to stop it.
My brother and I were trying to replicate my grandmother’s curry recipe after she passed and got close but something was off. We couldn’t pin it down for years until one day my mother mistook the sugar for salt and added a tablespoon of it to the curry. We were amazed cause it now tasted exactly like grandma’s. You couldn’t taste the sugar, but it just rounded out all the other flavors. So now when there’s a thing that’s missing and I’m stumped, I try a bit of sugar and it’s usually the answer.