A while back, I sighed up for surfshark with the intention to refund my subscription soon after. I just needed it to access some information I thought was region lock. After I was finished I sent an email to surfshark asking for a refund.

I then received an email that I thought was a confirmation that I would be refined.

However, recently I got an email that my subscription could not be auto-renewed because my account lacked funds (I’m a broke college student).

Their reason for not canceling my account was that they actually wanted another confirmation that I wanted to get a refund.

Is this my fault for not checking back in? I thought it was clear that I didn’t want to stay with surfshark.

  • WeirdAnimeOtter@lemmy.worldOPEnglish
    74·
    1 year ago

    I’ve never had to deal with a company that did things like this. I really don’t think I will see that money against so I guess Its a lesson learned

    • RheingoldRiver@kbin.social
      92·
      1 year ago

      They’re asking you, “How would you like to proceed in this case?” Respond as follows:

      Hi,

      Thanks for replying.

      I misunderstood the previous message. I thought it was transparently clear from my initial email that I wanted to cancel my services. You can either refund me for all months billed me or I will contact my credit card company for a fraudulent transaction made. Please let me know how you’d like to proceed.

      Best,
      WeirdAnimeOtter