- cross-posted to:
- technology@lemmy.ml
- technology@lemmy.world
- cross-posted to:
- technology@lemmy.ml
- technology@lemmy.world
In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.
“Bengaluru-based company”
Says less about the quality of the chatbot than it does the quality of support. ;)
90% of your calls are “cancel my service”? Super easy for a chatbot to assist there.