An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • Flying Squid@lemmy.worldEnglish
    13·
    1 year ago

    We use a third party for our website reviews at my work. It’s my job to answer them. There’s an AI I can get to answer for me if I want. The answers are terrible. The most generic responses possible. My responses actually reflect what was said.