An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • hesusingthespiritbomb@lemmy.worldEnglish
    231·
    1 year ago

    So I don’t mean to be racist but as an American, it seems like a ton of Indian startup culture centers around BS claims made for hype.

    Like so does American startup culture, but India takes it to the next level.

    So I wouldn’t use this as an industry barometer.