Yes it’s true. They don’t just manage the calendar. They need to order parts for the service and make sure the picker lands them in the correct bay for that service tech. They also write the scope of work for the technician and I often have to use the whiteboard to explain how concepts work in our field.
We also have a training wall with all the parts setup on it. From the Main Service Panel to the A/C disconnect. We have have a utility meter set up. Once again we often use this training wall to explain concepts to my team and so they understand what the service tech is doing in the field.
Have a barcode on parts for the picker or just a serial number. Or a camera to double-check the picker is getting the right pieces. Or just train your pickers better and trust them.
Literally everything here can be done remotely easily.
Don’t even get me started on that, that is a big stress and task that I am trying to work through. Don’t read into this the wrong way, I am just dreading that task a lot. We just moved shop and the warehouse is a total nightmare right now. Yes, that is absolutely the plan but you have realize the logistics of up scaling from a small to medium business is not a small endeavor.
It’s not off the table. I’m even open to a 4 on 3 off workday. All of that is on the table in the future when we tighten everything down and have everything working properly. Until then it is critical that they report to the office and the warehouse to get updates about things like movement of parts and services.
Yes it’s true. They don’t just manage the calendar. They need to order parts for the service and make sure the picker lands them in the correct bay for that service tech. They also write the scope of work for the technician and I often have to use the whiteboard to explain how concepts work in our field.
We also have a training wall with all the parts setup on it. From the Main Service Panel to the A/C disconnect. We have have a utility meter set up. Once again we often use this training wall to explain concepts to my team and so they understand what the service tech is doing in the field.
Have a barcode on parts for the picker or just a serial number. Or a camera to double-check the picker is getting the right pieces. Or just train your pickers better and trust them.
Literally everything here can be done remotely easily.
Don’t even get me started on that, that is a big stress and task that I am trying to work through. Don’t read into this the wrong way, I am just dreading that task a lot. We just moved shop and the warehouse is a total nightmare right now. Yes, that is absolutely the plan but you have realize the logistics of up scaling from a small to medium business is not a small endeavor.
It’s not off the table. I’m even open to a 4 on 3 off workday. All of that is on the table in the future when we tighten everything down and have everything working properly. Until then it is critical that they report to the office and the warehouse to get updates about things like movement of parts and services.