• Katana314@lemmy.world
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    6 months ago

    Even if I side with the community on the turnout, I feel like a community manager’s job is to represent the company’s interests to some degree. Kind of like a defense lawyer.

    They shouldn’t go as far as lying to people or making bad promises, which can make it a tough job, but they definitely shouldn’t be siding with the players against the company, or the internal employees are catching flak from both sides.

    • helenslunch@feddit.nl
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      6 months ago

      I feel like a community manager’s job is to represent the company’s interests to some degree.

      I mean, I think he was. All he did was show the community how to communicate their feelings to Sony. He tried to save them from themselves.