Even if I side with the community on the turnout, I feel like a community manager’s job is to represent the company’s interests to some degree. Kind of like a defense lawyer.
They shouldn’t go as far as lying to people or making bad promises, which can make it a tough job, but they definitely shouldn’t be siding with the players against the company, or the internal employees are catching flak from both sides.
Even if I side with the community on the turnout, I feel like a community manager’s job is to represent the company’s interests to some degree. Kind of like a defense lawyer.
They shouldn’t go as far as lying to people or making bad promises, which can make it a tough job, but they definitely shouldn’t be siding with the players against the company, or the internal employees are catching flak from both sides.
I mean, I think he was. All he did was show the community how to communicate their feelings to Sony. He tried to save them from themselves.