Some homeowners say they’re disappointed that Holmes, whose motto is to “make it right,” never returned to TerraceWood to help make things right in this case.

“The neighbourhood has been disturbed,” said Fayard, whose TerraceWood house recently underwent major repairs instead of being torn down.

“If [Holmes] had come and taken a look and said, ‘Well this is what’s wrong and this is how I can help,’ I think that that would have been a stand-up thing to do,” he said. “After all, it was Holmes Approved Home[s].”