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The original was posted on /r/sysadmin by /u/Designer-Bar-6162 on 2023-09-13 10:55:03+00:00.

Hello! Hoping you all can give me some advice and guidance.

My coworker is resigning and I will be taking over a bulk of his responsibilities at our MSP. He’s leaving by the end of the week and there’s no transition plan in place by management, just for us to meet and him to bring me up to speed on his tickets.

For context, I’ve been in IT for under 6 months and he’s a field tech/account manager with several years experience. I’ll be handling on-sites and now managing his accounts.

Can anyone please help me determine what I need to do before he leaves? As well as make a plan on what I need to start learning? I’m trying to be proactive and prevent the same burn out from hitting me too, but it’s difficult with no guidance. He contributes a lot of his burn out to being thrown into the fire after previous employees left and no plan for the future was made.

Thankfully, we don’t do break fix, so that’s an area of IT I don’t have to worry about right now.