Many creators mentioning they lost hundreds of their patrons suddenly and patrons confused as to why their payments are being declined. Patreon is such an old company that hasnt done anything to improve their service for years while the CEO makes youtube videos and seemingly nothing with the company. I hate how much of a monopoly they have in the space, they clearly have no vision for improving their website or app.
Patron affected here, though not same as article image experience.
I tried to individually re-establish each creator to which I had subscribed. Some went through and some keep erroring. Using the FAQ for declined payments, I keep seeing this blue “1” in a box before the page loads completely (like an unread ‘flag’) so I think something has failed during that load which might have helped with everything.
The FAQ also mentions that they re-try payments “throughout the month” while keeping you a member, though denying access to paid benefits and posts. So, I had decided to wait it out. Though, after seeing this, something more widespread has happened.
Meant to add, their help and support doesn’t offer much. I have two tickets with numbers, but no idea how to check status.