Trade groups told the FTC a simple “Click-to Cancel” proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.
They don’t worry about people accidentally signing up for some reason.
Yeah I guess in much the same way using ublock origin could lead to me missing out on hot milfs in my area.
chugs water
Wtf, you guys are blocking the PSAs? Here I am servicing all the lonely MILFs and single in the area wondering when reinforcements are arriving and-
drinks water
-and you’re all blocking the PSAs?!
There’s hot people out there that need us and I’m getting chaffed
You’re doing the Lord’s work, my friend.
Man you don’t know how excited I am to finally catch you here in this thread. Seriously I’ve been trying to reach you for weeks. I don’t know if you realize this but your car warranty has expired. There is still time to renew but if you’ve got a couple minutes I’ve got an opportunity that you really don’t want to miss out on.
It’s clearly a bad faith argument. The real logic is that if they make cancelling easy, frustrated people will do it. If cancelling is annoying or difficult enough, some people will give up and keep paying.
Amazing how we are expected to treat bad faith actors with benefit of doubt…
Yes, it is definitely impossible to create a system that confirms a user’s selection. It is also impossible to make it so you can resume the subscription if accidentally canceled… or maybe, just maybe there is another reason why they want it the way it is.
Give me a fucking break
Let’s say I’m the dumbest person alive and I canceled it without wanting to. Are they saying I’m so dumb that I can’t subscribe again like I once did?
Companies also often try to stop customers from leaving by offering them better deals before they complete the cancellation process. A “call to cancel” mechanism lets some companies personalize a better deal for a would-be fleeing customer, and better understand why customers are leaving, some customer experience executives say.
This is very similar to how AOL operated back in day. The excuses they use for the abuse they give customers is just amazing.
This is called a lie, folks.
Yeah they want to make it too difficult to bother intentionally unsubscribing.
Then just make a prompt that asks “Are you sure you want to cancel our services?”.
What if they accidentally click yes there too? Do you need a double sure confirmation? And a triple sure for that one? And so on?
And 15 confirmations in, once they’ve got the “click OK” rhythm going, we can put one that says “would you like to keep your subscription active?”
And a random screen where
cancelmeans “exit out of this cancellation process” rather than “cancel subscription”
I’m sorry sir but you’re going to have to get that cancellation request notorized
“First they came for the hot singles in my area and I said nothing. Now, as they try to take my hot new deals, I must legislate”
If a company makes it hard for me to cancel I won’t mess around with them I’ll just cancel the direct debit on my side and they can deal with it.
I will try and cancel using the approved method but really it’s their responsibility to let you terminate the contract. After all what are they going to do, not let me open the contract again later on, of course they’re not, so the onus is on them.
I use PayPal any chance I can doe subscriptions. Just delete the authorization and they cry as they can’t bill me again. Then threaten to disable my account, which is like hey, thanks for taking care of that for me
A video game trade group called the Entertainment Software Association also sent a comment critical of the FTC proposals, arguing it could interfere with its ability to suggest recurring payment in the middle of gameplay.
Instead of investigating Hunter bidens penis congress should be busy burning big business to the ground
And who the f wants recurring payment reminders during gameplay…
It doesn’t go far enough. For monthly payments you should have to confirm them at least annually with a positive assertion. When your card number changes, you should have to assert it as well.
The “convenience” of automatic payments and automatic updates of card numbers has let AOL and their like bilk millions and millions from people that forgot they were paying them.
California already has a law for this and they’re doing just fine
Sure, sounds real…
