“Your call is very important to us.”

That’s when my paranoia wins. I was already prepared for the little maneuver taking 2 hours.

Of course, as a former customer service rep, I can tell you that a large percentage of your wait time was caused by other customers like yourself and their up-to-five-minute-long diatribes and complaints about the wait time.

If people didn’t pointlessly and extendedly complain about wait times, then wait times (for everyone) would be much, much shorter.